Shipping and delivery

SHIPPING & DELIVERY POLICY (Cam XI)

Effective Date: July 4, 2026

This Shipping & Delivery Policy applies to all orders placed through the Cam XI online store (“Store”), operated from Nova Scotia, Canada.

By placing an order, you agree to the terms outlined below.

1. General Overview

We are an independent artist-run brand. Processing and shipping times may vary depending on product type, production schedule, and order volume.

All delivery timeframes provided at checkout or on product pages are estimates only and not guaranteed.

2. Processing Time

Orders are typically processed within a reasonable timeframe after purchase.

Processing time may vary depending on:

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  product availability
• 
  production method (e.g., print-on-demand or in-house fulfillment)
• 
  order volume
• 
  seasonal demand
• 
  unforeseen delays
• 
  

Processing time does not include shipping transit time.

We reserve the right to adjust processing times as needed.

3. Shipping Methods

Orders may be shipped using third-party carriers, which may include national postal services and private couriers.

Available shipping options (if any) will be displayed at checkout.

We are not responsible for delays caused by shipping carriers once an order has been dispatched.

4. Delivery Estimates

Delivery times vary depending on:

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  destination
• 
  carrier performance
• 
  customs processing (for international orders)
• 
  weather conditions
• 
  labour disruptions
• 
  other factors outside our control
• 
  

Estimated delivery times are not guaranteed.

5. Address Accuracy

Customers are responsible for ensuring that all shipping information is correct at the time of purchase.

We are not responsible for:

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  delayed delivery due to incorrect addresses
• 
  lost packages due to incomplete address details
• 
  failed delivery attempts caused by customer error
• 
  

If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

6. Domestic & International Shipping

We currently ship from Canada.

For international orders:

• 
  
  customs duties, import taxes, VAT, and brokerage fees may apply
• 
  these fees are determined by the destination country and are the customer’s responsibility
• 
  we do not control or collect these fees
• 
  

7. Delays

Delays may occur due to circumstances beyond our control, including but not limited to:

• 
  
  postal service disruptions
• 
  customs inspections
• 
  extreme weather events
• 
  supply chain interruptions
• 
  production delays
• 
  

We are not responsible for delays once an order has been handed to the carrier.

8. Lost or Missing Packages

If tracking indicates that a package has been delivered but the customer has not received it, the customer should first contact the carrier directly.

We will assist where possible, including providing tracking information and supporting claims with the carrier.

Resolution of lost packages is determined on a case-by-case basis.

9. Risk of Loss

Ownership and risk of loss transfer to the customer once the order has been handed to the shipping carrier, unless otherwise required by applicable law.

10. Updates to Shipping Policy

We may update this Shipping & Delivery Policy at any time to reflect changes in operations, carriers, or fulfillment methods.

The version in effect at the time of purchase will apply to that order.